Senior Quality Analyst Vacancy at Dream11: Dream11 is seeking an experienced Senior Quality Analyst (Customer Success) for their Mumbai location. The role involves achieving daily audit targets for the team across Emails, Calls, and Chats, as well as handling disputes and calibration sessions with internal and external teams.
Senior Quality Analyst Vacancy at Dream11 Overview
| Job Title | Senior Quality Analyst (Customer Success) |
|---|---|
| Location | Mumbai |
| Experience | 4+ years |
| Responsibilities | Achieving daily audit targets for Emails, Calls & Chats. |
| Handling disputes and calibration sessions with internal and external teams. | |
| Qualifications | Coordinating with internal/external training & operations teams to bridge process gaps. |
| Using statistical methods to find RCA and solve issues improving quality benchmarks. | |
| Understanding of Six Sigma methodologies. | |
| Experience in executing audits for outsourced vendor partners. | |
| Basic knowledge of Excel. |
Job Details:
- Qualifications for this Job:
- Coordinating with internal/external training & operations teams to bridge process gaps
- Utilizing statistical methods to identify root causes and resolve issues to improve quality benchmarks
- Familiarity with Six Sigma methodologies
- Minimum 4 years of experience as a Quality Analyst
- Experience in conducting audits for outsourced vendor partners
- Basic knowledge of Excel
To Apply: To apply for this position, click here.
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